Frequently Asked Questions about general stuff
What are your office hours?
Superpunch is opened from Monday to Friday, from 8:30 to 17:00 Eastern time. Since we understand that most of our customers are often busy during those times, working and running their own businesses, we can open the warehouse and show you our machines, thread, supplies and offices, by appointment on weekends or holidays if we are available.
We live close by and it is always a pleasure to see our customers drop by, anytime. Also, we actually never close our business, and we do not close during the 2 week Quebec construction holidays. There are not too many days which Superpunch actually closes, we love our work.
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| Where are you located? |
| Are your products and services guaranteed? |
| Why would I do business with Superpunch? And who can do business with Super Punch? |
| Do I have to order supplies only from your web site and pay by credit card online? |
| Is your web site secured and can anyone access my personal information or credit card? |
| How do you ship your embroidery supplies? |
| What if I can not find the item I am looking for? |
| What are your refund and exchange policies? |
| Is your web site secured? |
More Frequently Asked Questions
