What are your refund and exchange policies?
Logos and custom designs: All our custom creations of logos are guaranteed as specified on original order. We take great pride and we commit our quality so that we can deliver the best product possible. If by any chance, we have to touch up the design after delivery, for minor adjustments requested by you or your customer, we will adjust the design quickly and at no extra charge. If however those changes are different and necessitate a new order, we then have to charge accordingly.
For embroidery supplies: Our products are guaranteed to be up to your satisfaction, or you can return the product within 10 days for a full refund, unless the item has been damaged, or has been used beyond recognition. We strongly suggest that you inspect closely the products as they arrive, and make sure they are exactly the ones you ordered.
For embroidery supplies: Our products are guaranteed to be up to your satisfaction, or you can return the product within 10 days for a full refund, unless the item has been damaged, or has been used beyond recognition. We strongly suggest that you inspect closely the products as they arrive, and make sure they are exactly the ones you ordered.
