When disaster strikes, Superpunch does not run away...
Hello, I would like to share this story with everyone!
In March 2009, I decide to start my very own embroidery business, following some last minute lay offs and budget cuts from work. After some research and may referrals, I hear the Super Punch name quite often, so I contacted Johnny. Having evaluated my needs, we came to a conclusion that a 2 head Tajima 1999, was the perfect machine for my budget and for what I wanted to do. That is until Johnny came up with another better offer, which was a 2000 Barudan, 4 head machine for almost the same price. So Johnny gave me all the details about this machine which was located in New Brunswick. We close the deal, and Johnny takes care of all the details, from tech support, to thread to supplies and shipping too. One and a half week later, the machine arrives at my home and I am like a kid waiting for his very first Christmas gift. The driver opens the door, and the HORROR show appears! The whole machine was in pieces on the floor, and when I say the whole machine, I really mean it. The no 4 head was completely detached from its body and it was a total wreck. Look at the pictures!!! This is not a joke, I felt like crying. So right away, I phoned Johnny and I asked him if I unloaded the machine or if I sent it right back to where it came from. Johnny contacted his tech, and came back to me, to tell me to unload the machine, and that he will take care of it. Johnny even said, that if he had to, he would pay to get this machine out of my place.
I then took pictures of the machine for insurances purposes and also for Johnny. Then I came in contact with Superpunch's tech. The tech came over to our place many times all day, could simply not believe the mess. So Johnny and his team said, : Let’s get to work and bring this machine back to life. We had to order many parts from Japan and the tech spent many days and long hours trying to put it back together. Johnny was always in contact with me, and his patience was running a bit thin in this whole ordeal. It was a close call to return the machine or to send it back to Johnny, but early July, this machine was running like a new one. I had to run with 3 heads for a while before, because we were waiting for parts to complete the last head. Today, I can attest to the fact that this machine is running very well, and I want to thank Johnny for a job well done. I am writing this testimonial because I was also hesitating to trust an independent company, but today, I don’t regret anything, I am actually proud of my choice. You do not have to be afraid because you will get an excellent service and a great follow up on your needs after delivery.
Thanks Johnny and Superpunch!
Stéphane Demers
Broderie Du Nord
133 rue Caron
St-Joseph du Lac
Québec,J0N 1M0
514-839-2439
www.broderiedunord.com
